26.01.2018 01:02
To fix this issue, you should re-install your Kaspersky Anti-Virus. Before you start, please, download the installation file from
Files section and save the activation code to a file.
Then exit Kaspersky Anti-Virus and uninstall the software using standard Windows tools for this sake as
Start →
Control Panel (Windows 7) /
All apps (Windows 8) /
Programs and Features (Windows 10) →
Uninstall a program → choose
Kaspersky Antivirus and click on
Uninstall / Change.
Restart your system.
Launch the installation file that you have and follow the steps of the installation Wizard. After that, you have to activate your product.
If it doesn't help, then you should submit a request on
My Kaspersky and describe the problem and difficulties that you have encountered.